What our Customers say...
SERVPRO representative Matt Weeks was prompt, professional, and provided excellent service. He responded quickly and thoroughly and was very polite in each interaction. SERVPRO is very service-oriented, I will definitely be recommending them!
SERVPRO is an amazing company, the crew that arrived assured me that they would take care of the water damage after a water valve leaked. They went above and beyond my expectations and treated me like family, and completely fixed my water damage. I would highly recommend SERVPRO!
After going through the Derecho we had no idea where to start. After calling our insurance company with the water damage we had they suggested a restoration company. I had no idea what that even was so I Googled it and SERVPRO was first on the list. Jeff the owner answered. The storm happened on the 10th of August. The crew was here the following Monday where they spent the next 3 days tearing out. Each person I met of the ones that were here were friendly, professional and hard workers. Then after all was done Jeff again called to check in. I give your company 5 stars and would recommend.
SERVPRO gave me first class service after the Iowa Derecho on 08/10/2020. They went above and beyond to get back to where I was before the storm hit. With me being the Farm Bureau Agent here in Tama County, I will recommend SERVPRO to all of my clients here at the office if they ever experience an unfortunate event. I really appreciate all you have done and I'm looking forward to utilizing your company for all the needs of my clients.
They gave us good service. They were on time and always provided good communication. They did a good job disinfecting and were very understanding and willing to work through everything.
Nate and Jaxson were part of the SERVPRO storm team that came to Illinois and handled our sewer back up with incredible professionalism, and with a compassionate touch. Although they drove over 5 hours to get here, they promptly started working to get my basement dry and safe, working well into the evening. The entire clean up took about 4 days, and I never heard anything negative from them despite the long hours they were putting in. Nate and Jaxson always informed me when they left and when they would return, as well as what they were doing and why. They fully answered any question I had and went out of their way to ensure I was satisfied with the work they performed.
We knew Nate and Jaxson were here to do their job, but they acted like we knew them for years. They treated us respectfully and with kindness. My daughter was so impressed with their professionalism and their kindness, she baked them some cookies since she knew they were staying in a hotel and working long hours. They took the edge off of having a disaster in your basement, and made you feel like everything was going to be ok. I trusted them to get the job done right and done quickly.
I would HIGHLY recommend SERVPRO of Marshalltown. If Jaxson and Nate can drive 5 hrs straight and make someone from a different state feel like their home is in capable caring hands, I am sure they probably provide even better service locally in their own community. I spoke to the office staff, as well, and they were quick to help with any questions or concerns I had. For going through such a terrible flood, SERVPRO of Marshalltown helped get us cleaned up, sterilized, and ready to rebuild with a very compassionate staff and two very professional, kind professionals, Jaxson and Nate.