What our Customers say...
They gave us good service. They were on time and always provided good communication. They did a good job disinfecting and were very understanding and willing to work through everything.
Nate and Jaxson were part of the SERVPRO storm team that came to Illinois and handled our sewer back up with incredible professionalism, and with a compassionate touch. Although they drove over 5 hours to get here, they promptly started working to get my basement dry and safe, working well into the evening. The entire clean up took about 4 days, and I never heard anything negative from them despite the long hours they were putting in. Nate and Jaxson always informed me when they left and when they would return, as well as what they were doing and why. They fully answered any question I had and went out of their way to ensure I was satisfied with the work they performed.
We knew Nate and Jaxson were here to do their job, but they acted like we knew them for years. They treated us respectfully and with kindness. My daughter was so impressed with their professionalism and their kindness, she baked them some cookies since she knew they were staying in a hotel and working long hours. They took the edge off of having a disaster in your basement, and made you feel like everything was going to be ok. I trusted them to get the job done right and done quickly.
I would HIGHLY recommend SERVPRO of Marshalltown. If Jaxson and Nate can drive 5 hrs straight and make someone from a different state feel like their home is in capable caring hands, I am sure they probably provide even better service locally in their own community. I spoke to the office staff, as well, and they were quick to help with any questions or concerns I had. For going through such a terrible flood, SERVPRO of Marshalltown helped get us cleaned up, sterilized, and ready to rebuild with a very compassionate staff and two very professional, kind professionals, Jaxson and Nate.